Billing FAQs
Page options
Page options
What credit and debit cards are supported?
- Visa
- MasterCard
- American Express
- Discover
- JCB
- Diners
- UnionPay
- Link
What currency is supported?
United States dollar (USD).
What happens if my subscription payment fails?
If your subscription payment fails, there is a grace period of 15 days, including the due date. Docker retries to collect the payment 3 times using the following schedule:
- 3 days after the due date
- 5 days after the previous attempt
- 7 days after the previous attempt
Docker also sends an email notification Action Required - Credit Card Payment Failed with an attached unpaid invoice after each failed payment attempt.
Once the grace period is over and the invoice is still not paid, the subscription downgrades to a free plan and all paid features are disabled.
Can I manually retry a failed payment?
No. Docker retries failed payments on a retry schedule.
To ensure a retired payment is successful, verify your default payment is updated. If you need to update your default payment method, see Manage payment method.
Does Docker collect sales tax and/or VAT?
Docker began collecting sales tax on subscription fees for United States customers on July 1, 2024. For European customers, Docker will begin collecting VAT on March 1, 2025.
To ensure that tax assessments are correct, make sure that your billing information and VAT/Tax ID, if applicable, are updated. See Update the billing information.
How do I certify my tax exempt status?
If you're exempt from sales tax, you can register a valid tax exemption certificate with Docker's Support team. Contact Support to get started.
Does Docker offer academic pricing?
Contact the Docker Sales Team.
Do I need to do anything at the end of my subscription term?
No. All monthly and annual subscriptions are automatically renewed at the end of the term using the original form of payment.