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Sales tax exemption and VAT

Table of contents

Depending on your location, Docker may collect sales tax or VAT on your subscription. Tax relief is the same idea in both cases, but the process differs:

  • United States customers request exemption by submitting a tax exemption certificate through Docker Support. The billing portal has no self-serve tax ID field for US customers.
  • Customers in VAT countries enter a tax ID or VAT number themselves when they purchase a Docker plan.

United States tax exemption

US customers submit a support ticket with a valid tax exemption certificate to receive tax-exempt status. Docker reviews the certificate and applies the exemption to your billing profile. You can apply for tax-exempt status:

  • Before you purchase, submit your certificate and wait for Docker to approve it. After approval, you can purchase without sales tax.
  • If you were charged sales tax, open a support ticket to coordinate with Docker Support on exempt status.

Prerequisites

Before submitting your certificate, confirm the following:

  • Customer name matches the name on the certificate.
  • The certificate lists Docker, Inc. as the seller or vendor, with all relevant fields completed.
  • The certificate is signed, dated, and not expired.
  • You've included the Docker ID or namespace(s) for all accounts the certificate applies to.
Tip

You can use the same certificate for multiple namespaces when applicable.

Contact information

Use the following contact information on your certificate:

Docker, Inc.
3790 El Camino Real #1052
Palo Alto, CA 94306
(415) 941-0376

Submit a tax exemption certificate

  1. Submit a Docker Support ticket to start the tax certificate registration process.
  2. Enter Tax certificate as the support ticket Subject.
  3. In the Details field, enter Submitting a tax certificate.
  4. Follow the instructions that appear for submitting a tax certificate.
  5. Complete all required fields on the support form.
  6. In the file upload section, add the tax certificate by dragging and dropping the file, or selecting Browse files.
  7. Select Submit.

Docker Support contacts you if additional information is required. Docker sends an email confirmation after applying the tax exemption status to your account.

Add a VAT number or tax ID

When you select a VAT-applicable country during checkout, a tax ID field appears. Customers in VAT countries enter their tax ID or VAT number during checkout without opening a support ticket.

Your VAT number must include your country prefix. For example, enter DE123456789 for a German VAT number.

Note

The tax ID field appears during checkout only when you select I'm purchasing as a business. It doesn't appear when you edit an existing payment method or billing details in billing settings.

Add a VAT number or tax ID when you set up a new plan.