Get support

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Your Docker Data Center, or Universal Control Plane subscription gives you access to prioritized support. The service levels depend on your subscription.

If you need help, you can file a ticket via:

Be sure to use your company email when filing tickets.

Docker Support engineers may ask you to provide a UCP support dump, which is an archive that contains UCP system logs and diagnostic information. To obtain a support dump:

From the UI

  1. Log into the UCP UI with an administrator account.
  2. On the top-right menu, click your username, and choose Support Dump.

From the CLI

To get the support dump from the CLI, use SSH to log into a UCP manager node and run:

docker run --rm \
  --name ucp \
  -v /var/run/docker.sock:/var/run/docker.sock \
  docker/ucp:2.1.4 \
  support > docker-support.tgz

This support dump only contains logs for the node where you’re running the command. If your UCP is highly available, you should collect support dumps from all the manager nodes.

Docker, support, help