Get support

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Your Docker Data Center, or Universal Control Plane subscription gives you access to prioritized support. The service levels depend on your subscription.

If you need help, you can file a ticket via:

Be sure to use your company email when filing tickets.

Docker Support engineers may ask you to provide a UCP support dump, which is an archive that contains UCP system logs and diagnostic information. To obtain a support dump:

From the UI

  1. Log into the UCP UI with an administrator account.
  2. On the top-right menu, click your username, and choose Support Dump.

From the CLI

To get the support dump from the CLI, use SSH to log into a UCP manager node and run:

docker run --rm \
  --name ucp \
  -v /var/run/docker.sock:/var/run/docker.sock \
  docker/ucp:2.1.1 \
  support > docker-support.tgz
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