Docker Store Customer FAQs

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Customer FAQs

How do I log in to the Docker Store?

Log in to the Docker Store using your free Docker ID. Don’t have a Docker ID yet? Go to Docker Cloud to sign up.

I tried docker login store.docker.com via the CLI and it does not seem to work. Am I missing something?

You should do docker login ( not docker login store.docker.com ) to login successfully, and pull content you might be entitled to.

Certification program

What is the certification program for images and plugins, and what are some benefits?

The Docker Certification program for Infrastructure, Images, and Plugins is designed for both technology partners and enterprise customers to recognize high-quality Containers and Plugins, provide collaborative support, and ensure compatibility with Docker EE. Docker Certification is aligned to the available Docker EE infrastructure and gives enterprises a trusted way to run more technology in containers with support from both Docker and the publisher.

End user experience

Why do I see the pull command for a few products and no pull command in other products?

If a publisher publishes multiple images as part of their plan - we do not display the pull command. The pull command visual is exclusively for submissions that have a single image.

As a future feature we would like to start bringing in the concept of compositions because it is more connected to real world usage of containers. Our intent is to start surfacing a better UX by Q1 ‘18.

Where can I see all of my purchases?

To view your purchases, go to the account menu at the upper right corner, and click My Content. The page that appears lists all of your active subscriptions, and any lapsed or canceled subscriptions.

Can I buy subscriptions for my organization?

Yes! Members of an Organization’s “Owners” team can buy images and subscriptions for use in their Organization. Once purchased, images are available for any organization member to pull.

Organization owners can view the organization’s subscriptions by changing the selected account on the My Content page.

How can I become a Docker Store publisher?

You can apply to become a Docker Store publisher by filling out the form here. When you’ve been accepted to the program, you can set up a publisher profile and submit your images for review. Learn more about the publisher duties and requirements here.

Docker Store billing frequently asked questions

What forms of payment do you accept?

The Docker Store accepts Visa, MasterCard, American Express, and Discover credit cards. We do not accept ACH, EFT, or PIN-based debit card transactions at this time.

What currencies do you accept?

Docker is a US-based company, and bills in US Dollars (USD). This keeps our pricing stable and consistent, rather than fluctuating with exchange rates.

When do you charge my credit card?

We automatically charge your credit card on the first day of your billing cycle each month, and the charge comes from Docker, Inc. Your billing cycle is a 30 day period starting on the day you subscribe.

What do I do if my payment fails?

If your payment failed because the card expired or was canceled, you need to update your credit card information or add an additional card.

Click the user icon menu in the upper right corner, and click Billing. Click the Payment methods tab to update your credit card and contact information.

If you are updating the card details for an organization, be sure to select the organization name from the Account menu before updating the information.

How does cancellation work? Do you offer refunds?

You can cancel a subscription at any time, however you are still billed for the full month, and have access to the subscription content until the end of that billing period.

We do not offer refunds. If you believe that you’ve been billed in error, contact our Billing Support team.

How do I download the licenses my organization has purchased?

You can view and download your all active licenses for an organization from the Subscriptions page.

Click the user icon menu at the top right, choose My Content and then select the organization from the Accounts drop down menu.

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